About - Customer & Service Systems


All publications are available both as free OpenAccess articles as well as printed version orderable via KIT Scientific Publishing (KSP).

Editorial Board

  • Andreas Geyer-Schulz, KIT, Karlsruhe (*)
  • Lars Meyer-Waarden, Univ. Toulouse 1 & EM Strasbourg (*)
  • Daniel Baier, Univ. Cottbus
  • Christophe Benavent, Univ. Paris Nanterre
  • Andreas Eggert, Univ. Paderborn
  • Jens Hogreve, Univ. Eichstaett-Ingolstadt
  • Martin Klarmann, KIT, Karlsruhe
  • Andreas Munzel, Univ. Toulouse 1
  • Gilles N’Goala, Univ. Montpellier 1
  • Jessie Pallud, EM Strasbourg Business School/HuManiS
  • Eric Vernette, Univ. Toulouse 1, CRM CNRS
  • Pierre Volle, Univ. Paris Dauphine
  • Adalbert Wilhelm, Jacobs Univ. Bremen
(*) Editors in Chief

Peer Review Policy

Every submitted paper is reviewed by at least two reviewers.

Accepted final papers will be published online in a preprint version that is freely available and already citable with the note preprint in the reference. Final papers are published in cooperation with KIT Scientific Publishing (KSP) as an electronic version. Each issue of the journal can also be ordered in a print-on-demand version.


Copyright for articles published in this journal is retained by the authors, with first publication rights granted to the journal. By virtue of their appearance in this open access journal, articles are free to use, with proper attribution, in educational and other non-commercial or commercial settings.
By submitting an article the authors agree that their work is published (on acceptance) under the terms of the Creative Commons Attribution-ShareAlike (CC CY-SA) license.
For details, we refer to the FAQ of KIT Scientific Publishing (in German). For further information on this license, see: http://creativecommons.org/licenses/by-sa/4.0/

Contact details

Technical Support
For problems when preparing a submission and with the submission and reviewing processes of the journal please contact:
Technical Support Team
KIT Scientific Publishing
c/o KIT-Bibliothek
Straße am Forum 2
D-76131 Karlsruhe

Editors in Chief

Prof. Dr. Andreas Geyer-Schulz
Karlsruhe Institute of Technology
Institute of Information Systems and Marketing
Information Services and Electronic Markets
Kaiserstraße 12
76131 Karlsruhe

Phone: +49 721 608 48402
Fax: +49 721 608 48403
Lars Meyer-Waarden
University Toulouse Capitole
Center for Research in Management
98, Rue Vestrepain
F-31100 Toulouse

Phone: +33 680 374 208