@article{MunzelKunz2014,
    author = {Munzel, Andreas and Kunz, Werner H.},
    title = {Customer-to-Customer Interactions within Online Review Sites: A Typology of Contributors},
    year = {2014},
    journal = {Customer & Service Systems},
    volume = {1},
    number = {1},
    pages = {71-77},
    doi = {10.5445/KSP/1000038784/09}
}