@article{HabelKlarmann2014,
    author = {Habel, Johannes and Klarmann, Martin},
    title = {Mass Layoffs: When and How Do They Affect Customer Satisfaction?},
    year = {2014},
    journal = {Customer & Service Systems},
    volume = {1},
    number = {1},
    pages = {57-60},
    doi = {10.5445/KSP/1000038784/07}
}