@article{RoedererFilser2014,
    author = {Roederer, Claire and Filser, Marc},
    title = {e-Voicing an Opinion on a Brand -- A Research Agenda},
    year = {2014},
    journal = {Customer & Service Systems},
    volume = {1},
    number = {1},
    pages = {117-127},
    doi = {10.5445/KSP/1000038784/13}
}