@article{Pallud2014,
    author = {Pallud, Jessie},
    title = {How Web 2.0 Tools Impact The Museum-Visitor Relationship},
    year = {2014},
    journal = {Customer & Service Systems},
    volume = {1},
    number = {1},
    pages = {93-103},
    doi = {10.5445/KSP/1000038784/11}
}