@article{GeyerSchulzMeyerWaarden2014,
    author = {Geyer-Schulz, Andreas and Meyer-Waarden, Lars},
    title = {Consumer Empowerment: What and Why?},
    year = {2014},
    journal = {Customer & Service Systems},
    volume = {1},
    number = {1},
    pages = {1-17},
    doi = {10.5445/KSP/1000038784/01}
}